Frequently Asked Questions

Nebatech Software Solutions Ltd is a leading technology training and service provider based in Tamale, Ghana. We specialize in AI & Machine Learning, software development, IT infrastructure, and digital skills training. Our mission is to empower individuals and businesses with cutting-edge technology solutions.

We are located at Choggy Yapalsi, Tamale, Ghana. You can reach us at +233 24 763 6080 or +233 24 924 1156, or email us at info@nebatech.com.

We offer Mobile & Web Development, Networking & CCTV Installation, Hardware & Software Repairs, AI & Machine Learning Training, Frontend & Backend Development, Database Administration, Graphic Design & Video Editing, and Digital Literacy programs.

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed (Emergency support available)

We recommend calling ahead (+233 24 924 1156) to schedule an appointment.

Yes! We offer special discounts for group enrollments of 3 or more students. Contact us at +233 24 924 1156 or info@nebatech.com for details on bulk training packages.

Nebatech has been serving the Northern Region of Ghana since 2018, providing quality technology training and services. We've trained over 500 students and completed numerous successful projects.

Visit our office at Choggy Yapalsi, Tamale, call us at +233 24 924 1156, or email info@nebatech.com. Our team will guide you through the enrollment process, discuss payment options, and help you choose the right program.

Our training programs are professionally priced to ensure quality education. We offer competitive rates and flexible payment plans. Contact us to learn about current pricing and payment options.

Yes! Upon successful completion of any training program, you'll receive an official certificate from Nebatech Software Solutions Ltd, which you can add to your portfolio and resume.

Program duration varies: short courses (2-4 weeks), standard programs (2-3 months), and advanced programs (4-6 months). Specific timelines are provided during enrollment.

It depends on the program. We offer beginner-friendly courses like Digital Literacy that require no prior experience, as well as advanced courses like AI & Machine Learning that may require some programming background. Check each course's prerequisites for specific requirements.

We accept cash, mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and installment payment plans. Contact us for flexible payment options.

Yes! We offer weekday, weekend, and evening classes. We also have full-time and part-time options to accommodate your work or school schedule.

While we have computers available, we recommend bringing your own laptop for a better learning experience. This allows you to practice at home and work on projects.

Yes! We provide career guidance, portfolio building, resume preparation, and connect graduates with local and international job opportunities through our network.

Refunds are available within the first week if you're not satisfied with the program. After that, fees are non-refundable, but you can transfer to another program.

In-Person: At our Choggy Yapalsi training center with hands-on labs
Online: Live virtual sessions via Zoom/Google Meet
Hybrid: Combination of online theory and in-person practicals

Most programs are available in all three modes with the same quality instruction.

Yes, we provide 24/7 technical support for our clients and students. You can reach us through our contact channels, and our team will respond promptly to assist with any technical issues or questions.

Absolutely! We have certified experts who can repair and maintain various types of hardware including computers, laptops, servers, networking equipment, and more. Contact us for a diagnostic consultation.

Yes! We offer on-site services for networking installations, CCTV setup, hardware repairs, and system maintenance at your home or office in Tamale and surrounding areas.

Remote Desktop Support: Solve issues via screen sharing
Phone & WhatsApp: Guided troubleshooting
Email Support: Detailed technical guidance
Video Consultation: Live diagnosis

Remote support is available for software issues, configuration problems, and training questions.

Hardware Repairs: 30-90 days warranty
Replacement Parts: Manufacturer warranty
Software Services: 14 days support
Installation Work: 6 months warranty

Our warranty covers workmanship and defects in parts we install.